We are runners
For mental health
Still I Run is a national (global) nonprofit organization that promotes running for mental wellbeing so that more people can live healthier lives.
Your purchase directly supports our mission.
Frequently Asked Questions
Ordering and Shipping
When will I get my order?
Most of our items are made to order, as denoted on the product page, and as such, take time to make. You can expect most items to take 3-5 days to process and 5-8 days to ship. However, some items can take up to 10 days to process and ship as it is dependent on our vendor.
Check your order confirmation page for shipping updates.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Why did I only get part of my order?
We utilize multiple vendors and fulfillment locations across the country. As such, your order may be sent in multiple shipments. Your order confirmation will provide shipping information for each item.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
If vendor calculated rates are not available, we charge a flat rate per fulfillment or partner location based on the table below.
| Shipping Rate (per fulfillment or partner location) | United States | Canada |
|---|---|---|
| Orders up to $59.99 | $6.00 | $18.00 |
| Orders $60-$149.99 | Free | $18.00 |
| Orders $150 and up | Free | Free |
Returns And Exchanges
What is your exchange policy?
Exchanges are covered under our returns policy. Request a return and specify the reason you want to return (size wrong, etc). We will reach out to verify if you'd like a refund or an exchange and go from there!
Please note, we do not offer any exchanges on items that are excluded from our return policy.
If your item(s) arrived damaged, poorly printed, or the wrong size/color than what you ordered, please reach out below or to orders@stillirun.org with your order number. Replacements for these issues are handled separately.
What is your refund policy?
Refunds are subject to inspection, a restocking fee of up to 3%, and customer may be required to provide their own return shipping or be subject to a $9 flat rate return shipping fee for a pre-paid label. Shipping fees are nonrefundable.
Still have questions?
Send us a message. We'll get back to you within 48 hours.