Frequently Asked Questions
Find answers to our most commonly asked questions. If you can't find a satisfactory answer, please reach out via chat, using the form below, or send us an email at email@example.com.
What is Still I Run?
Still I Run is an official 501(c)3 non-profit organization. We foster a community where people can share their experiences of dealing with mental illness through running or any other type of physical activity. We encourage one another to take time out of our busy lives to run for our mental health. Through various programs we offer, we hope to educate others about running for mental health, raise mental health awareness, provide encouragement to others, and help people experiencing hardship get started in their running journey.
What does my purchase support?
All proceeds go directly back to Still I Run to help fund our programs and help with our operational costs. Not only are you helping spread mental health awareness with the apparel you wear from our store, but you’re supporting Still I Run and our mission!
Ordering & Shipping
When will I get my order?
The annoying answer is it depends. Some of our items take 5-10 business days, and some take up to 14 days. While we know it’s way more fun to get items the next day, or even 2-3 business days, please remember we’re not Amazon.
Where do you ship?
We currently only ship to the United States and Canada. We'd love to ship to more places, but we're not able to at this time.
What is Print on Demand (POD)?
The majority of our apparel is printed on demand, which means your purchase is made to order! This allows us to offer you a variety of beautiful, quality merchandise without having to maintain an expensive inventory. Once you’ve submitted your order and your payment has been processed, one of our POD vendors will print your order and ship it to you!
Why am I charged so much for shipping?
Most of our inventory is printed on demand by our Print on Demand vendors. Some of our print vendors apply their own shipping rates directly to our store rates, which are shown to you when you make a purchase. This ensures that the shipping rate is as accurate as possible.
When this is unavailable or we are shipping from our own inventory, we use a flat rate of $6 per fulfillment location.
To help mitigate shipping sticker shock, we offer free shipping on all orders over $60.
I ordered multiple items. Why have I only received one?
Most of our inventory is printed on demand by our Print on Demand vendors. Each vendor will print, pack, and ship your order for us. This means that if you placed an order with multiple vendors, you'll receive a package from each vendor.
We accept all major credit cards, PayPal, Venmo, Apply Pay, Google Pay, and Shop Pay.
Returns & Exchanges
What is your return policy?
We accept returns on most items within 30 days of purchase. Please reach out to firstname.lastname@example.org (or reply to your order confirmation!) or submit a return request to start the process.
Returns that occur without starting the return process will not be accepted or refunded. Please review our full return policy for more details and exceptions.
What is your refund policy?
We issue refunds on qualifying orders returned within the return window. Items are subject to inspection, a restocking fee of up to 5%, and return shipping costs are deducted from the refund amount.
Please note that any shipping costs, discount amounts, or loyalty rewards used will not be refunded or given cash value. Please review our full refund policy for more details and exceptions.
Can I exchange for a different size?
Yes! We understand that shopping online for clothing can be hit or miss, even with size charts. We'll exchange your item(s) once, free of charge.
Please review a size chart (or ask for one if we are missing one in the product listing!) to increase the likelihood that you get the correct size.
My item arrived damaged.
Oh no! That is not what we want to hear! Please reach out to us ASAP at email@example.com so we can fix it for you. To expedite the process, please include your order number and a photograph of the damage.