Our Happiness Guarantee

Returns, Refunds and Exchanges

Frequently Asked Questions

What do I need to know about shipping fees for returns?

Refunding original shipping fees 

Shipping charges from your original purchase are not refunded—unless we’ve made a mistake with your order, or the returned item is determined to be defective after we inspect it. If this is the case, please contact us.

Return shipping fee 

In most cases, $6.00 will be deducted from your refund to cover return shipping back to us for standard size/weight packages when your return by mail, using the prepaid shipping label provided.

Here are some fee exceptions and clarifications: 

  • We will not deduct any return shipping fees if you pay for shipping on your own (not using our prepaid shipping labels).  
  • If we made a mistake with your order, we’ll waive the return shipping fee once we’ve reviewed your return and verified our error. 
  • If the value of the return itself is less than $6, we will waive the $6 return shipping fee. 

Shipping fees for replacement items 

Replacements due to print or manufacture defects or damage in transit, we will waive the $6 shipping fee.

All other cases will be reviewed by our agents to determine if a shipping fee is applicable.

Can I work with my own shipping carrier to send my return back?

Yes! You can work with a shipping carrier of your choice to mail your return back to us.

Please note: You are responsible for return shipping costs. 

  1. Pack the item securely and include the original product packaging and tags if available. (Hint: If you cover all existing shipping labels, you can reuse the bag or box your order came in.)
  2. Include proof of purchase (e.g., print out of your order confirmation page) PLUS your name, address, email, phone number and a brief description about why you’re returning the item.
  3. Attach a return shipping address to your package. Address your package to:
    Still I Run Returns
    1616 Cedar Creek Dr
    Zeeland, MI 49464
  4. Send your package using a carrier that can provide tracking and insurance. Still I Run is not responsible for items lost or damaged in transit.

Why do you only offer free exchanges once?

We want you to be happy with your order AND we know that online purchases can be a mixed bag on the quality or sizing. As such, we offer free exchanges once per order to ensure you are satisfied with your purchase.

We only offer a free exchange once due to the costs of processing exchanges. Since our store consists primarily of Print on Demand merchandise, exchanges aren't as simple as returning the item and sending out a new one like a big-box store. Instead, we must purchase and make your item(s) again AND ship the item to you. Thank you for understanding!

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