Refund policy
Our Happiness Guarantee
We want you to love your order, so if something isn't perfect, let us know so we can make it right.
Please reach out to us at orders@stillirun.org with your concerns and we'll do our best to rectify them to your satisfaction. Include your order number and a description of your problem so we can best assist you.
Damages or Quality Issues
Our Print Vendors adhere to strict quality standards; however, sometimes items can come to you in a less than stellar shape. Please inspect your order when it arrives and reach out to us within 15 days of purchase.
We will replace the item, free of charge, if:
- the item arrived damaged,
- the wrong item was sent, or
- the quality of the print or embroidery item is poor.
Reach out to support to begin the replacement process; you must include a photo of the damage or issue.
Returns & Exchanges
We accept returns within 30 days of purchase. Items must be in good condition, unworn, applicable tags still in place. We do not accept returns on gift cards, limited edition merchandise, final sale or clearance items.
Refunds are subject to inspection, a restocking fee of up to 3%, and customer may be required to provide their own return shipping or be subject to a $9 flat rate return shipping fee for a pre-paid label. Shipping fees are nonrefundable.
Submit a return request
Go to the refund policy or a returns page, and then request a return.
- Log in to your account.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.